Refund Policy
Thank you for ordering at Crust & Hearth Pizzeria. If you are not entirely satisfied with your purchase, we're here to help. This policy explains how we handle refunds for goods purchased from our website at oceansproutparcel.sbs or directly from our pizzeria located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you need to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Exchanges
If your food order is incorrect or defective, you may request an exchange instead of a refund. In the case of incorrect orders, please contact us immediately at +44 20 7946 0958 so we can assess the situation and provide a suitable solution.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us by phone at +44 20 7946 0958. If it's regarding a concern about your order, please have your order number or proof of purchase ready so we can assist you efficiently.
Missing or Non-Deliverable Orders
In case an order goes missing or is declared non-deliverable by the shipping carrier, we will investigate the issue. If we confirm that the order was lost in transit, we will issue a full refund or offer to resend the item at no additional cost to you.
Order Cancellation
If you wish to cancel your order, please do so within 1 hour of placing the order for a full refund. Cancellations made after this time frame may be subject to a cancellation fee, as your order might have already been processed for delivery.
Final Sales Items
Some items are marked as final sale and are not eligible for return or exchanges. These items will be clearly marked as non-returnable on our website and in our pizzeria.
Non-Returnable Items
Perishable goods such as food cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
This policy is effective as of the last updated date and may be updated at any time without notice. Please review this page periodically for changes. Use of the Crust & Hearth Pizzeria website after policy changes constitutes acceptance of the new terms.
Last updated: March 31, 2023